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Frequently Asked Questions
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Questions?
We want to hear from you, but maybe we can answer some questions before you call us.
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Q
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What are your hours of operation?
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A
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Our hours of operation are between 8:00 A.M. and 5:00 P.M., Monday thru Friday. We are happy to schedule appointments after hours and during weekends when possible.
Click here for more information.
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Q
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Do you inventory parts for Stoelting Soft Serve/Frozen Beverage machines and Perfect Fry Ventless/Hoodless Deep Fryers?
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A
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Yes we do! We have a large inventory of parts for Stoelting and Perfect Fry. We also carry parts for Server Dispensing Systems.
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Q
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How do you ship your Royale frozen beverage mix and FreezePoint® soft serve mixes? Are their minumum orders?
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A
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Yes and Yes. We ship small shipments by United Parcel Service(UPS) and for large quantities, by motor freight. Orders for Royale and FreezePoint® can be single case orders, but no partial cases. Shipment discounts available for all single orders of 200 lbs. or more.
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Q
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Do you have a service department? If my machine is outside the Phoenix, AZ metro area, how do I get service?
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A
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Yes we do. However, we only service Stoelting, Perfect Fry, Server, and Mainstreet Menu Boards. For areas outside Phoenix, please call us. We usually have a trained technician in your community that we can refer you to.
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Q
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What states do you cover for sales and service?
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A
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We cover the states of Arizona, New Mexico, and the city of El Paso, Texas. Our service department is limited to the Phoenix meto area. All other areas are serviced by a local service company.
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